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Returns & exchanges

You can return or exchange a product of proper quality within 7 calendar days in its original package, provided that its consumer properties are preserved (there are no traces of use and wear, labels are not cut off).

If you want to return or exchange the product, purchased on our website, please, contact us by our email address: info@sashaverse.com  

Send a letter. In the subject line indicate the order number, then we will send you a return request. You need to fill out an application and indicate the reasons for the return. Attach a copy of your passport, receipt or payment details from your online bank or other payment system to your application. 

Refunds are made to the same card through which the purchase was made. Next, send the parcel: the product and the package of documents to the address: Russia, 140060, Moscow region, Vostochniy mkr., № 1, apt. 560. Return of your purchase is possible only through the courier companies CDEK and DHL.

Important: In case of purchase return, delivery cost is not refundable. We will refund your money within 10 days from the date of the receipt of the product, if everything is in order with the product.

If you want to exchange an item that you’ve ordered you will need to go through the procedure of return (details are written above) and then place another order .